Outsourcing isn’t just about cutting costs—although that’s a significant benefit. It’s about efficiency, agility, and innovation. By leveraging external expertise, you can speed up issue resolution, enhance software delivery, and keep pace with the latest technological advancements. This means your internal team can focus on what they do best: driving your core business forward and creating value for your customers.

Read on to learn more about what your options are when it comes to outsourcing.

What is IT Outsourcing?

IT outsourcing involves hiring external service providers to handle your IT needs, such as technical support, application services, and infrastructure solutions. This approach includes utility services, software as a service, and cloud-enabled outsourcing, helping businesses develop effective strategies, choose the right providers, and manage contracts for mutually beneficial relationships.

The rise in IT outsourcing can be attributed to two main factors: the mass adoption of remote work and the talent shortage in the tech sector. Remote work has expanded access to top talent worldwide, making it unnecessary to hire locally. Meanwhile, the growing complexity of IT and the shortage of skilled professionals have made outsourcing an attractive and practical solution for many Australian businesses.

Types of IT Outsourcing

We believe that IT outsourcing will increasingly become the norm for Australia and the world, as a way to keep companies growing during both good and bad times. But when it comes to choosing an outsourcing model, there are a few to choose from. We’ll briefly go over each one so you can get an idea of which might be best suited for your needs.


The process of sending IT-related work to a company in a nearby country. For Australian businesses, this often means outsourcing to countries in Southeast Asia like Singapore or the Philippines, where cultural similarities and time zones align more closely than with further afield destinations.


Offshore outsourcing involves sending IT-related work to a company in a distant country. This option usually comes with the added benefit of cost savings. For Australian businesses, popular offshore locations include India and China, which offer a large talent pool and competitive pricing, although there are challenges related to time zones and communication.


This process involves selecting an external service provider located within Australia. In this model, local teams are easily accessible, speak the same language, live in the same time zone, and have similar cultural understanding. While this solution can be more costly, it offers the advantage of easy communication and immediate response times.

Cloud Computing

Hire an external service provider to provide IT-related services in a virtualised way, such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).

Managed Services

It involves hiring an external company to provide network management functions, such as IP telephony, messaging systems and call centres, virtual private networks (VPNs), firewalls, network monitoring, and reporting, among others.

Comparing MSP and In-House IT

1. What Can They Do?

  • Your In-House IT Team

An in-house IT team handles regular IT infrastructure maintenance, general software and hardware troubleshooting, and daily technology concerns. They are familiar with your specific systems and can provide immediate, on-site support when issues arise.

  • Managed Service Provider (MSP)

An MSP can do everything your in-house IT team does, plus much more. MSPs employ a team of highly trained experts in various IT fields, ensuring that no matter the issue, there is a specialist available to address it. From advanced cybersecurity measures to complex cloud services, MSPs offer a wide range of services and solutions beyond the scope of a typical in-house team.

2. How Much Do They Cost?

  • Your In-House IT Team

Hiring an in-house IT team involves significant costs, including salaries, benefits, training, and equipment. While it may seem cost-effective initially, unexpected issues that require outside expertise can lead to additional expenses. Furthermore, the cost of maintaining an up-to-date IT infrastructure can be substantial.

  • Managed Service Provider (MSP)

MSP services typically come at a fixed monthly fee based on the services you need. While this might be higher than a single monthly salary, it includes all necessary services, eliminating surprise expenses. This predictability is beneficial for budget management and can ultimately be more cost-effective than maintaining an in-house team.

3. What Level of Expertise and Support Do They Offer?

  • Your In-House IT Team

An in-house IT team is intimately familiar with your systems and has a strong understanding of your business, enabling them to make informed decisions that benefit your organisation. However, their expertise is limited to their training and experience, which may not cover all aspects of IT.

  • Managed Service Provider (MSP)

MSPs employ a diverse group of IT professionals with expertise in various fields, including network management, cybersecurity, disaster recovery, and cloud services. They can deploy specialists based on your specific needs, ensuring you receive the best possible service. This breadth of expertise is difficult to match with an in-house team.

4. Can They Provide Scalability and Flexibility?

  • Your In-House IT Team

Scaling an in-house IT team to meet growing business needs can be challenging and costly. An individual or small team may struggle to adapt to sudden changes or handle highly specialised projects, leading to delays and inefficiencies.

  • Managed Service Provider (MSP)

Scalability is a significant advantage of working with an MSP. Their services are flexible and can be adjusted to meet the changing IT needs of your business. Whether you need to scale up for a large project or down during quieter periods, MSPs can adapt quickly and efficiently, ensuring your IT infrastructure supports your business’s growth.

5. Proactive Maintenance and Support

  • Your In-House IT Team

In-house IT teams often operate reactively, addressing issues as they arise. This reactive approach can result in increased downtime and lost productivity, as problems are fixed after they occur.

  • Managed Service Provider (MSP)

MSPs offer proactive maintenance, identifying and resolving potential issues before they escalate into major problems. This proactive approach minimises downtime and ensures your IT systems run smoothly, enhancing overall operational efficiency.

6. Improved Security and Compliance

  • Your In-House IT Team

In-house IT teams may lack the resources and expertise to stay ahead of evolving cybersecurity threats. Ensuring compliance with industry-specific regulations can also be challenging, requiring continuous education and updates.

  • Managed Service Provider (MSP)

MSPs specialise in cybersecurity and compliance, equipped with the latest tools and technologies to protect your business. They stay current with industry regulations, ensuring your business meets all necessary standards. This enhanced security posture significantly reduces the risk of data breaches and other security incidents.

7. 24/7 Support and Monitoring

  • Your In-House IT Team

In-house IT teams are typically limited by working hours, which can delay issue resolution outside of regular business hours. This limitation can result in extended downtime and disrupted operations.

  • Managed Service Provider (MSP)

MSPs offer 24/7 support and monitoring, ensuring that any IT issues are promptly addressed, regardless of when they occur. This continuous support provides peace of mind and helps maintain uninterrupted business operations.


The decision between an in-house IT team and partnering with an MSP is a significant one that can impact your business’s efficiency, security, and growth. While an in-house team offers direct control and on-site presence, the benefits of partnering with an MSP often outweigh these factors. From cost savings and access to expertise to scalability and enhanced security, MSPs provide comprehensive IT solutions that allow businesses to focus on their core objectives.

By choosing to partner with an MSP, your business can enjoy a more efficient, secure, and scalable IT infrastructure, positioning you for sustained success in the dynamic Australian market.

If you’re looking for a reliable MSP in Sydney that can handle all your IT needs, contact Insight IT. Our team of experts is ready to provide you with top-notch IT support and solutions tailored to your business. Let us take care of your IT, so you can focus on what you do best. Reach out to Insight IT today to learn more about how we can help your business thrive.